Frequently Asked Questions (FAQs)
Welcome to the Fan Pajamas FAQ page! Here are answers to the most common questions about our products, shipping, and policies. If you cannot find the answer you are looking for, please feel free to contact us at [email protected].
Orders & Cancellations
Can I cancel or modify my order?
Yes, you may cancel or request changes to your order within 12 hours of completing your purchase. Because our products are made-to-order, your order goes into production after 12 hours, and we can no longer make changes or cancellations. To cancel or modify, please email us immediately at [email protected] with your order number
I haven’t received my order confirmation email. What should I do?
First, please check your Spam or Junk folder. If you still cannot find it, you may have entered your email address incorrectly at checkout. Please email our support team with your full name and shipping address, and we will update your contact information and resend the confirmation.
Shipping & Delivery
How long will it take to receive my pajamas?
Since our items are made-to-order, total delivery time includes handling (production) and transit (shipping) time.
- Production: 1–4 business days.
- Shipping (USA): 4–10 business days (Estimated total: 5–14 business days).
- Shipping (International): 4–15 business days (Estimated total: 5–19 business days).
Where do your products ship from?
To ensure efficient delivery, we utilize a distributed network of fulfillment centers. Depending on availability and your destination, your order will be shipped from either our U.S. fulfillment centers or our international fulfillment partners.
How much does shipping cost?
We offer a flat standard shipping rate of $5.99 for all orders under $100. If your order total is $100 or more, you automatically qualify for Free Standard Shipping.
How can I track my order?
Once your order ships, we will email you a tracking number. You can track your package’s progress directly at: https://fanpajamas.com/order-tracking/. Please note it may take 24-48 hours for the carrier to update the tracking information.
Returns & Exchanges
Can I return my pajamas if they don’t fit or I change my mind?
Because every item is exclusively custom-made-to-order for you, we do not accept returns, refunds, or exchanges for “change of mind” or sizing issues where the correct size ordered was delivered. We highly recommend reviewing our size chart before placing an order.
What if my item arrives damaged or incorrect?
If we made a mistake (e.g., sent the wrong size, incorrect design, or a damaged item), we will make it right! Please email us within 14 days of delivery at [email protected] with your order number and clear photos of the issue. Once verified, we will send you a free replacement or issue a full refund. You generally do not even need to pay to ship the defective item back to us.
Product Information
What materials are your pajamas made from?
- Satin Pajamas: Made from a glossy satin imitation (premium polyester blend, 160 GSM), offering a smooth, silky, lightweight, and luxurious feel.
- Cuffed Pajamas: Made from soft, cozy, and comfortable fabrics perfect for a modest and restful sleepwear look.
- Both styles utilize high-quality all-over print sublimation to ensure vibrant, lasting designs.
Payment
What payment methods do you accept?
We exclusively use PayPal to ensure 100% secure checkouts. Through PayPal, you can pay using your PayPal Balance or safely use major credit and debit cards (Visa, MasterCard, American Express, Discover) as a guest—no PayPal account is required to pay with a card.
