Shipping and Delivery Policy
At Fan Pajamas, we are committed to being transparent about our production and shipping processes so you know exactly when to expect your made-to-order items. Please review our shipping policy below.
1. Business Days & Order Cut-Off Time
- Our Business Days: Monday – Friday (9:00 AM – 5:00 PM ET)
- Order Cut-off Time: 05:00 PM ET
- Orders placed before 05:00 PM ET on a business day will begin processing the same day. Orders placed after 05:00 PM ET, or on weekends/holidays, will be processed on the next available business day.
2. Processing & Delivery Times
Because our products are made-to-order, your total delivery time is calculated by adding the handling (production) time to the transit (shipping) time.
- Handling Time (Production): 1–4 business days
- Transit Time (Shipping):
- United States: 4–10 business days
- International: 4–15 business days
- Estimated Total Delivery Time:
- USA Orders: 5–14 business days
- International Orders: 5–19 business days
3. Shipping Costs
Shipping costs are calculated based on your order total. All prices are listed in USD.
- Standard Shipping: A flat rate of $5.99 applies to all orders under $100.
- Free Shipping: We offer Free Standard Shipping for all orders of $100 or more.
4. Shipping Carriers & Origin
To ensure the fastest and most reliable delivery, we ship orders from a distributed network of fulfillment centers. Depending on product availability and your delivery address, your order may be fulfilled and shipped from our U.S. fulfillment centers or from our international fulfillment partners.
We partner with reliable carriers to deliver your order safely:
- US Orders: USPS, DHL US, DHL Parcel
- International Orders: Australia Post, Canada Post, DHL Express UK, Yun Express, Yanwen
5. Order Tracking
Once your order has finished production and has been handed over to the carrier, you will receive a Shipping Confirmation email containing your tracking number and carrier details.
You can track your package’s journey directly on our tracking page at: https://fanpajamas.com/order-tracking/
(Please allow 24-48 hours after receiving your tracking number for the carrier’s system to update the tracking status.)
6. Contact Us
If you have any questions or concerns regarding your order’s shipment, please contact us:
- Email: [email protected]
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
